Frequently Asked Questions
Clear answers to your most common questions—from choosing the right doctor and hospital to planning travel, estimating costs, and understanding our services at every step of your medical journey.
When Choosing a Doctor
How can patient check the doctor’s qualifications and experience?
At MyhealthMydoctor, we provide detailed profiles of all doctors, including their qualifications, certifications, years of experience, and specialties. Patients will also find patient reviews and success stories to help them make an informed choice.
Does the doctor specialize in treating patients' specific medical condition?
Yes, our team ensures that the doctor we recommend has expertise in treating your specific condition. We carefully match your medical needs with the doctor’s specialisation to provide the best possible care.
What languages does the doctor speak?
Many of the doctors in our network speak multiple languages. Additionally, MyhealthMydoctor provides professional interpreters to ensure seamless communication throughout patients treatment journey.
Are the doctor’s credentials recognised internationally?
Absolutely! All the doctors we work with are highly qualified and hold certifications from renowned international medical boards, ensuring their expertise is globally recognised.
How can patients verify the doctor’s track record or success rate in treatments?
MyhealthMydoctor provide access to patient testimonials, treatment success rates, and case studies for the doctors in our network. Patients can also request additional information for peace of mind.
Will the doctor provide a personalised treatment plan?
Yes, every doctor in our network offers a personalised treatment plan after carefully reviewing patients’ medical history and test reports. We ensure patients care is tailored to their needs.
Does the doctor perform the latest advanced treatments or surgeries?
At MyhealthMydoctor, we partner with doctors who are experts in advanced treatments and use state-of-the-art medical technology to ensure optimal outcomes for our patients.
Can patients have a virtual consultation with the doctor before traveling?
Yes, we arrange virtual consultations with patients chosen doctor before they travel. This allows patients to discuss their case, treatment options, and any concerns in detail.
What are the doctor’s affiliations with hospitals or medical institutions?
Our network includes doctors affiliated with the most reputed hospitals and medical institutions, ensuring access to world-class facilities and care.
Will the doctor be available for follow-up care after the treatment?
Yes, follow-up care is a priority for us. We ensure patients doctor is available for virtual consultations or coordination with their local physician to support patients recovery after they return home.
Does the doctor have experience with international patients?
Yes, the doctors in our network regularly treat international patients. They are well-versed in addressing their unique medical, cultural, and logistical needs.
Can patients get a second opinion from the doctor before finalizing their decision?
Absolutely! MyhealthMydoctor encourages patients to seek second opinions, and we can arrange consultations with multiple specialists to help patients feel confident in their choice.
When Choosing a Hospital
How do patients choose the right hospital for their treatment?
At MyhealthMydoctor, we evaluate patients’ medical condition, treatment requirements, and preferences to recommend the most suitable hospital from our network of top-tier healthcare providers.
Are the hospitals internationally accredited?
Yes, all hospitals in our network hold prestigious accreditations such as JCI (Joint Commission International) and NABH, ensuring our patients meet international healthcare standards.
What medical facilities and technology does the hospital offer?
Our partnered hospitals are equipped with cutting-edge medical technology, advanced diagnostic tools, and modern facilities to provide the highest level of care.
Does the hospital have specialists for patients condition?
Absolutely! We only recommend hospitals with specialists who are highly experienced in treating your specific condition, ensuring optimal outcomes.
What is the hospital’s reputation and success rate?
We provide patients with detailed information about the hospital’s reputation, patient reviews, and treatment success rates to help them make an informed decision.
Is the hospital experienced in treating international patients?
Yes, our partnered hospitals have dedicated international patient care teams to assist with all your needs, from admission to discharge.
What accommodations and amenities are available for international patients?
The hospitals we recommend offer comfortable patient rooms, family accommodations, and services such as translators, personalised meal options, and international cuisine.
How can patients ensure the hospital follows hygiene and safety protocols?
All our partner hospitals strictly adhere to international standards for hygiene, patient safety, and infection control, ensuring a safe environment for your treatment.
Does the hospital offer follow-up care after discharge?
Yes, we ensure that the hospitals we work with provide comprehensive follow-up care, including virtual consultations, progress tracking, and coordination with local healthcare providers.
Can patients get a hospital tour or virtual consultation before making a decision?
Yes, we can arrange virtual tours of the hospital facilities and consultations with the medical team to help you feel confident about your choice.
When Planning Your Travel
What should patients do before traveling for medical treatment?
At MyhealthMydoctor, we guide patients through every step, from gathering medical reports and travel documents to finalizing your itinerary and accommodations. Our team ensures patients are fully prepared.
What documents should patient carry while traveling for medical treatment?
Patients should carry their passport, medical visa, treatment-related documents, doctor’s reports, prescriptions, and any personal identification. We provide a checklist to ensure patients do not miss anything.
How do patient book their flight for medical travel?
Our team helps patients find the most convenient and affordable flight options. We also assist with special medical travel requirements, such as wheelchair assistance.
Can MyhealthMydoctor help with airport transfers?
Yes, we arrange hassle-free airport pickups and drop-offs, ensuring patients reach their hospital or accommodation safely and comfortably.
What should patient pack for their medical trip?
Pack comfortable clothing, essential medications, medical reports, personal toiletries, and any devices patients need, like glasses or hearing aids. Our team provides a customised packing guide based on their needs.
Do patients need vaccinations before traveling?
Depending on patient’s home country and destination, some vaccinations may be required. We will help patients check the guidelines and advise on what they may need.
Can MyhealthMydoctor assist with accommodation arrangements?
Yes, we arrange accommodations that suit your preferences and budget, whether it is a hotel, serviced apartment, or guesthouse near the hospital.
How can patients ensure their comfort during the flight?
If patients need special assistance, like medical equipment or extra legroom, we coordinate with airlines to meet their needs for a comfortable journey.
Should patients exchange currency before traveling?
We recommend exchanging some currency before patient’s trip. We also help patients locate currency exchange services near their hospital or accommodation.
What local transportation options will be available?
We provide reliable local transportation for hospital visits, sightseeing, or any other travel needs during patients’ stay, ensuring their convenience.
How can patients contact MyhealthMydoctor for help during their trip?
Our team is available 24/7 via phone, email, or WhatsApp to assist patients with any travel-related concerns or emergencies while they are abroad.
While You’re Traveling
What should patients do if they need assistance at the airport?
If patients need special assistance, such as wheelchair support or priority boarding, MyhealthMydoctor can coordinate with their airline in advance to ensure a smooth experience.
Who will receive patients at the airport upon arrival?
Our team arranges airport pickup for patients. A representative or driver will be waiting with their name sign to take them to their accommodation or hospital.
How can patients contact MyhealthMydoctor if they face any issues during their travel?
We offer 24/7 support by phone, email, and WhatsApp. If patients face any travel issues, our team is always ready to assist them.
What should patients do if their flight is delayed or canceled?
Inform our team immediately. We will reschedule patients’ airport transfer and update the hospital about any changes in their arrival time.
What if patients feel unwell during their journey?
If patients experience discomfort during their flight, inform the airline crew immediately. For serious cases, we can arrange emergency medical assistance upon arrival.
Will patients get mobile network or internet access upon arrival?
Yes, we can help patients get a local SIM card or ensure their accommodation has Wi-Fi for easy communication.
How do patients manage their medications during travel?
Patients should carry their essential medications in their hand luggage, along with a prescription from their doctor. Some medicines may need prior approval for international travel.
Can patients carry medical devices or equipment on their flight?
Yes, but some devices, such as oxygen concentrators, require airline approval. We can assist in getting necessary approvals before their flight.
What if patients have special mobility needs?
We arrange wheelchair assistance, priority boarding, and accessible accommodation to ensure a comfortable journey for patients.
Will patients get assistance with immigration and customs clearance?
Our team will guide patients on necessary documents and procedures for smooth immigration and customs clearance upon arrival.
While Undergoing Treatment
What can patients expect on their first day at the hospital?
Upon arrival, patients will be greeted by the hospital’s international patient team. They will assist patients with registration, medical tests, and consultations with their doctor. MyhealthMydoctor ensures a smooth and hassle-free admission process.
Will patients have a dedicated coordinator during their treatment?
Yes, every international patient is assigned a dedicated coordinator at the hospital who will assist with appointments, tests, and any concerns during their stay.
How will patients communicate with the hospital staff if they do not speak their language?
Most hospitals in our network have multilingual staff, and MyhealthMydoctor also provides interpreter services to ensure clear communication between them and patients’ medical teams.
Can patients' family members or attendants stay with them during treatment?
Yes, most hospitals allow a family member or caregiver to stay with patients. We also help arrange nearby accommodations for patients’ companions if needed.
How can patients stay in touch with their family back home during treatment?
The hospitals we work with provide Wi-Fi connectivity, and we can also assist in getting a local SIM card for seamless communication with patients’ loved ones.
Will patients receive a detailed treatment plan before the procedure?
Absolutely! patients’ doctor will discuss the complete treatment plan, expected outcomes, risks, and recovery timeline before proceeding. We ensure patients have full clarity before making any decisions.
What happens if patients need additional medical tests during treatment?
If additional tests are required, patient’s hospital coordinator will schedule them, and we will keep patients informed of any changes in their treatment plan or costs.
Will patients receive regular updates about their progress?
Yes, patients’ medical team will provide regular updates on their condition, test results, and recovery progress. We can also arrange video calls with patients’ families to keep them informed.
Can patients request a second opinion during their treatment?
Yes, if patients wish to consult another specialist, MyhealthMydoctor can arrange a second opinion from another expert to ensure patients are confident in their treatment.
What kind of food will patients receive during their hospital stay?
Hospitals offer special diets based on their medical condition and preferences. If needed, we can also help arrange customised meals suited to patients’ dietary needs.
What happens if patients treatment requires a longer stay than planned?
If patients’ doctor recommends an extended stay, we assist with visa extensions, accommodation adjustments, and financial planning to ensure their extended treatment goes smoothly.
Who will assist patients with discharge and post-treatment care?
patients’ hospital coordinator will guide them through the discharge process, including medications, follow-up schedules, and travel guidelines. MyhealthMydoctor ensures a smooth transition from hospital to home with post-treatment support.
After Your Treatment
What happens after patients discharged from the hospital?
After discharge, patient’s doctor will provide a recovery plan, including medications, follow-up appointments, and lifestyle guidelines. MyhealthMydoctor ensures a smooth transition by arranging accommodation, transport, and any post-treatment support patients need.
Will patients receive post-treatment care instructions?
Yes, before leaving the hospital, patients will be given a detailed post-treatment care plan, including medications, dietary guidelines, and precautions to follow for a smooth recovery.
Can pateints stay in the country for recovery before flying back home?
Yes, if patients’ doctor advises extended rest before flying, MyhealthMydoctor helps them find suitable accommodations and post-hospital care services.
Will patients need follow-up consultations after returning home?
Yes, follow-ups are crucial. We assist in arranging virtual consultations with patients’ doctors so they can monitor their progress and make any necessary adjustments to their treatment plan.
Can patients get their medical reports and treatment summaries before leaving?
Absolutely! Patient’s doctor will provide a detailed treatment summary, medical reports, and prescriptions before they are discharged. We ensure patients have all necessary documents for future reference.
What if patients experience complications after returning home?
If patients face any issues after returning home, patients can contact us for immediate support. We coordinate with their doctor for guidance or help arrange a follow-up visit if necessary.
How will patients manage their medications after treatment?
patient’s doctor will prescribe the required medications before discharge. If patients need assistance refilling them later, MyhealthMydoctor can guide patients on how to source them locally or get them delivered.
Can patients get physiotherapy or rehabilitation services if needed?
Yes, if post-treatment rehabilitation is required, we arrange physiotherapy, home care, or rehabilitation services either in patients’ current location.
How soon can patients travel back home after their treatment?
Your doctor will determine when it’s safe for you to travel based on your recovery progress. We ensure you receive proper travel guidelines and medical clearance before your flight.
Will patients need any special assistance at the airport while traveling home?
Yes, if required, we arrange for airport assistance, wheelchair support, or medical escorts to ensure a safe and comfortable journey back home.
How can patients stay in touch with MyhealthMydoctor after returning home?
We provide ongoing support through phone, email, and WhatsApp, ensuring patients can reach out anytime for follow-ups, further assistance, or medical advice.
When Reviewing Costs & Pricing
How can patients get an estimate for thier treatment cost?
At MyhealthMydoctor, we provide a detailed cost estimate after reviewing your medical reports and discussing patient’s case with the hospital and doctors. Patients will receive a transparent breakdown of the costs before you decide.
What is included in the cost estimate?
Our cost estimate typically includes consultation fees, diagnostic tests, surgery or treatment costs, hospital stay, medications, and nursing care. Any additional services will also be clearly mentioned.
Are there any hidden charges?
No, we ensure complete transparency in pricing. All costs are discussed upfront, and we will inform patients in advance if any additional expenses arise during their treatment.
Does the cost estimate include travel and accommodation expenses?
While the medical cost estimate does not include travel and accommodation, MyhealthMydoctor can help patients with competitive options for flights, hotels, and local transportation.
Can patients get a customised package for their treatment?
Yes, we create personalised treatment packages based on patients medical needs, budget, and preferences, ensuring the best value for their money.
How does the cost compare to treatment in patients' home country?
Treatment in our partner hospitals is significantly more affordable compared to many countries, often saving you up to 70% on medical expenses without compromising quality.
Do patients need to pay the full amount upfront?
Most hospitals require a partial payment in advance to secure patients booking, with the balance to be paid upon arrival or during the treatment process. We will guide patients through the payment terms.
What payment methods are accepted?
Our partner hospitals accept multiple payment options, including credit/debit cards, wire transfers, and cash. Some may also accept payments in foreign currencies.
Can patients use their health insurance to cover the costs?
Many hospitals in our network accept international health insurance. MyhealthMydoctor can assist in verifying if patient’s insurance is valid and accepted for their treatment.
Will patients get an invoice or bill for the treatment?
Yes, all hospitals provide a detailed invoice or bill at the end of patient’s treatment. This includes a breakdown of all expenses for patient’s records and insurance claims.
What happens if the actual cost exceeds the estimate?
In rare cases, if the actual cost exceeds the estimate, patient will be informed immediately. We ensure clear communication so patient can decide how to proceed.
Can patients request a second opinion or compare costs between hospitals?
Absolutely! We can arrange second opinions from other doctors and provide cost comparisons from multiple hospitals to help patients make the best decision.
When Applying for a Medical Visa
What is a medical visa, and do patients need one for treatment in India?
A medical visa is a special visa issued to foreign nationals seeking medical treatment in India. At MyhealthMydoctor, we guide patients through the process to determine if patients need one and help them obtain it.
How can MyhealthMydoctor assist patients with the medical visa process?
We provide a visa invitation letter from the hospital, help patients with the required documentation, and guide them step-by-step through the application process to make it smooth and stress-free.
What documents are needed for a medical visa?
Common requirements include a passport, medical reports, treatment recommendation, visa invitation letter from the hospital, proof of financial stability, and recent photographs. We will provide patients with a complete checklist.
Can patients bring an attendant or family member with them on a medical visa?
Yes, most countries allow an attendant or family member to accompany patients on a medical attendant visa. We can assist with the documentation for both.
How long does it take to get a medical visa?
Processing times vary by country, but with the right documentation, it typically takes a few days. Our team ensures all patiens’ documents are in order to avoid delays.
Is there a limit to how many times patients can visit India on a medical visa?
Most medical visas allow multiple entries during their validity period, so patients can return for follow-up care. We will explain the terms specific to patients visa.
Can MyhealthMydoctor assist patients if their visa application is delayed or rejected?
Yes, in case of delays or rejections, we will work closely with patients and the hospital to address the issues, provide additional documents, and resubmit the application if needed.
How long is a medical visa valid, and can it be extended?
Medical visas are typically valid for six months to a year. If needed, MyhealthMydoctor can assist patients in applying for an extension.
Does the hospital provide the required visa invitation letter?
Yes, the hospitals in our network provide an official visa invitation letter, and we will help patiens obtain it as part of our service.
Are there any specific requirements for medical visas based on my nationality?
Some countries may have specific requirements or restrictions. Our team at MyhealthMydoctor ensures patients meet all the criteria based on patients’ nationality.
Can patients use their medical visa to travel to other parts of India?
Yes, a medical visa allows travel within India. While patients primary purpose is medical treatment, patients can also explore other parts of the country during their stay.
Will MyhealthMydoctor assist patients after their visa is approved?
Absolutely! After patients’ visa is approved, we assist with flight bookings, airport transfers, accommodation, and everything else patients need for a comfortable journey.
When Exploring Our Services
What services does MyhealthMydoctor provide to international patients?
MyhealthMydoctor offers end-to-end assistance, including doctor and hospital selection, cost estimates, visa assistance, travel arrangements, local transportation, accommodation, and post-treatment follow-up care.
Can MyhealthMydocter help patients find the right doctor and hospital?
Yes, we carefully match patient’s medical condition and preferences with the best doctors and hospitals in our network, ensuring patient’s receive world-class treatment.
Does MyhealthMydoctor assist with visa and travel arrangements?
Absolutely! We provide visa invitation letters, guidance on visa applications, and help with flight bookings to make patients journey hassle-free.
Can MyhealthMydoctor arrange a virtual consultation before patients travel?
Yes, we can organise virtual consultations with patient’s chosen doctor so patient can discuss their case, ask questions, and feel confident before traveling.
Does MyhealthMydoctor provide interpreters for non-English-speaking patients?
Yes, we offer professional interpreter services to ensure clear communication between patients and your medical team throughout their treatment journey.
What type of accommodations can MyhealthMydoctor arrange for patients?
We assist in booking accommodations ranging from budget-friendly options to luxury hotels or serviced apartments near the hospital, ensuring comfort and convenience.
Can MyhealthMydoctor help with local transportation?
Yes, we arrange airport pickups, drop-offs, and local transportation for hospital visits, sightseeing, or any other travel needs during patients stay.
Does MyhealthMydoctor offer support for post-treatment follow-ups?
Yes, we coordinate with paient’s doctor for post-treatment follow-ups, including virtual consultations, to ensure patient’s recovery is on track after returning home.
How does MyhealthMydoctor ensure patients' safety and comfort during the trip?
Patients safety is our top priority. We work with trusted hospitals, hotels, and transportation providers while offering 24/7 support to address any concerns.
Will MyhealthMydoctor assist with payment and billing?
Yes, we guide patients through the payment process, help with currency exchange if needed, and ensure patients receive detailed invoices for all medical services.
Can MyhealthMydoctor help patients plan leisure activities during their stay?
Yes, we can suggest and organize leisure activities, sightseeing tours, or cultural experiences so patients can enjoy their time while recovering or before their treatment.
How can patients contact MyhealthMydoctor for support during their trip?
Our dedicated team is available 24/7 by phone, email, or WhatsApp to assist patients with any questions or concerns throughout their journey.